- Survey 360
- Outbound Communications
- Adaptors
Survey 360
Survey 360 is a reusable solution built by CX Tech Labs. This can be used by any customer with little customization and configuration. It provides.
- Supports IVR, Chat & SMS Channels
- Survey questions can be changes on the flay and managed thru external CMS files
- Easy to customize
- Supports both English and Spanish
Outbound Communications
Outbound Campaigns is a product built by CX Tech Labs. This can be used by any customer with little customization.
- Using Outbound communications you can pro-actively communicate to the customers using variety of channels like Voice, SMS in a cost effective and seamless manner. Also it improves agent productivity by connecting the really customer connected calls to the agents by avoiding voice mails, unanswered calls.
- Easily create campaigns based on customer context and preferred choice of channels. Architect multi-step cross-channel interactions, such as triggering an outbound SMS follow-up based on a call, for a more proactive customer experience.
- Offer predictive dialing, predictive, progressive modes
