- Free Consultation
- Self Service -Multi Channel
- Customer Relationship Management - CRM
- Analytics & Reports
- Web & Mobile Development
Free Consultation
We provide free consultation to all the customers to understand their current state and challenges to advise different best possible future state solution by considering nature of the customers, customer expectations and cost
Please feel free to book an appointment.
Self Service -Multi Channel
We build Self Service applications for IVR, Chat, SMS channels which benefits the customers
Able to service customers for 24/7 without human agent
Able to answer commonly asked questions for 24/7 without human agent
Seamlessly transfer customer interactions to the live agent as and when it is really needed.
Saves agent time which indirectly reduces cost to the company
Provides best omni channel and seamless customer experience
Customer Relationship Management - CRM
We understand increasing agent productivity is highest priority for any organization to make customers happy and save agent time cost. We offer
Integration services with all leading CRM frameworks/platforms like Sales Force, Pega, Zen Desk and Company Custom CRM
Provide customer 360 view to the agents to service customers efficiently and less time.
Analytics & Reports
We offer best Reporting and Analytics thru Dashboards to provide the following KPI’S for 24/7
- First Call Resolution (FCR): FCR measures the percentage of customer inquiries or issues resolved during the initial contact without the need for follow-up calls or transfers. It indicates the effectiveness of problem-solving and customer satisfaction.
- Containment : Captures % calls which are getting self-serviced within the contact center application without reaching the agent
- Intent Identification(Call Reason)
- Abandonment Rate: Abandonment rate indicates the percentage of callers who hang up or disconnect before reaching an agent. High abandonment rates may suggest long wait times or ineffective call routing.
- Call Volumes -Hourly, Daily, Weekly, Monthly, Yearly by intent, containment, agent transfer percentage wise
- Average call handling time(AHT)
Web & Mobile Development
We offer comprehensive website development services to help you establish a strong online presence and achieve your digital goals. Our team of skilled developers and designers are experienced in creating customized websites tailored to your specific requirements. Here's an overview of our website development services:
Website Design: Our team of designers will work closely with you to create a visually appealing and user-friendly website design. We focus on creating a seamless user experience, incorporating intuitive navigation, engaging visuals, and responsive layouts to ensure your website looks great on all devices.
Front-End Development: Our front-end developers specialize in transforming website designs into functional and interactive web pages. They use the latest web technologies such as HTML5, CSS3, and JavaScript to create a dynamic and engaging user interface.
Back-End Development: Our back-end developers are skilled in building robust and scalable web applications. They leverage various technologies such as PHP, Python, Ruby on Rails, or Node.js to handle server-side programming, database integration, and API development to power the functionality of your website.
Content Management Systems (CMS): We can develop your website using popular CMS platforms like WordPress, Joomla, or Drupal. A CMS allows you to easily manage and update your website content without technical expertise, giving you more control over your website's content and structure.
E-commerce Development: If you're looking to sell products or services online, we can create a secure and user-friendly e-commerce website. We specialize in integrating popular e-commerce platforms such as Shopify, Magento, or WooCommerce to create a seamless online shopping experience for your customers.
Responsive and Mobile Optimization: With the growing use of mobile devices, we ensure that your website is fully responsive and optimized for mobile viewing. This ensures that your website looks and functions flawlessly across a range of screen sizes and devices, providing a positive user experience for all visitors.
Custom Web Applications: If you have unique requirements that go beyond a standard website, we can develop custom web applications tailored specifically to your business needs. Whether it's a customer portal, booking system, or complex web-based software, we have the expertise to bring your ideas to life.
Website Maintenance and Support: Once your website is live, we offer ongoing maintenance and support services to ensure it remains secure, up-to-date, and optimized for performance. We can also assist with content updates, feature enhancements, and technical troubleshooting.
Our website development services are focused on delivering high-quality, functional, and visually appealing websites that align with your business objectives. We combine our technical expertise with a customer-centric approach to create a website that not only looks great but also drives results for your business.
