CX Tech Labs is specialized in building world class customer contact(call) center solutions to handle all leading customer channels like IVR, Chat, SMS, Email, Web Ex, Teams etc.. to interact with customers seamlessly..
At CX Tech Labs our aim is to provide best customer experience and great ROI for our customers. Here are top reasons why the customers choose CX Tech Labs
- We provide free consultation to understand the current state and challenges to advise the best possible solution.
- Strong experience in implementing next generation Contact Center Solutions for both multilanguage inbound and outbound channels
- Experts in designing Natural Language Understanding(NLU) –Conversation IVR(human like) using leading bot platforms like Kore AI, Google Dialog Flow, Amazon Lex etc.
- Vast experience in transforming contact center applications from legacy to next generation modern contact centers.
- We offer IVR test automation by leveraging Cyara, Hammer tools.
- Over 40+ dedicated resources with rich set of IVR application development
- We offer products like Survey, Campaigns, Adapters for integrations.
- We offer enterprise applications build and support being it like Web, Microservices(API’S), Batch Jobs using Opensource technologies